Privacy Policy

Top Notch Exterior Lighting is a DBA of Top Notch Exterior Cleaning LLC ("we," "us," "our"). This policy explains what information we collect when you contact us or use this website, how we use it, and the choices you have.

Information We Collect

We only collect information you give us directly. When you request a quote or design, that includes:

• Your name
• Your phone number and email address
• The property address you would like us to service
• Details about the work you want done, including the areas you want lit and your budget range
• Any notes you choose to add

We also receive standard technical information that any website receives, such as your browser type and the pages you visited. We do not ask for or store payment card numbers, Social Security numbers, or government identification numbers through this website.

How We Use Your Information

We use what you give us to do the work you asked us to do:

• Contact you about your request by phone, text, or email
• Prepare your lighting design and quote
• Schedule and complete your installation, service calls, takedown, and storage
• Send receipts, invoices, and appointment information
• Follow up about your service and, if you are an existing customer, about services we offer

We do not sell your personal information.

SMS and Mobile Communications

We collect mobile phone numbers when you submit a service request through this website, through our Facebook page, or by providing your number directly to our staff. By providing a mobile number and agreeing to the consent language shown at the point of submission, you consent to receive calls and text messages from Top Notch Exterior Lighting about your service request, your estimate, and your scheduled work.

Consent is not a condition of purchase. You can request a quote and hire us without agreeing to receive text messages — just call us instead at (251) 644-4210.

Message frequency varies depending on your service request and the stage of your project. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance. We honor opt-out requests promptly.

Who We Share Information With

We share information only with the service providers we need in order to run the business, and only to the extent they need it. These include our customer relationship and messaging platforms, our email delivery provider, our payment processor, and our scheduling and invoicing software. These providers are permitted to use your information only to provide services to us.

We may also disclose information if we are required to by law, or if necessary to protect our rights, our customers, or our crew.

Cookies and Tracking Technologies

This website uses a limited number of cookies and similar technologies:

• Essential cookies and local browser storage required for the site and its quote form to function.
• Advertising and measurement technologies. We advertise our services through Meta (Facebook and Instagram) and Google. When their measurement tools are active on this site, they set cookies or similar identifiers in your browser so we can tell whether an ad led to a quote request, and so you may be shown relevant ads afterward.
• Third-party embeds. Our lighting design builder and our web fonts are loaded from third-party servers. Those providers may set their own cookies or record your IP address under their own privacy policies.

You can block or delete cookies at any time through your browser settings, and most browsers let you refuse them entirely. Blocking essential cookies may prevent our quote form from working. You can also limit interest-based advertising through your device settings or directly with the advertising platforms.

We do not use cookies to collect sensitive personal information, and we do not combine cookie data with your phone number for any purpose other than responding to your service request.

How We Protect Your Information

We take reasonable steps to protect the information you give us:

• This website is served over an encrypted HTTPS connection, so information you submit is encrypted in transit.
• Customer records, phone numbers, and SMS consent records are stored in established third-party business platforms that maintain their own security controls, rather than on personal devices.
• Access to customer information is limited to the owner and the staff who need it to schedule, perform, or invoice your service.
• We do not collect or store payment card numbers, Social Security numbers, or government identification numbers through this website.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by Alabama law.

Third-Party Content On This Site

This website embeds a lighting design tool provided by a third party, and loads fonts from Google. Information you submit inside an embedded third-party tool is handled under that provider's own privacy policy, not this one.

How Long We Keep Information

We keep customer and quote records for as long as needed to serve you and to meet our tax, accounting, and legal obligations. Records of SMS consent and opt-out requests are retained for as long as required to demonstrate compliance.

Your Choices

• Text messages: reply STOP to any message to stop receiving them.
• Email: use the unsubscribe link, or reply and ask us to remove you.
• Access or deletion: email or call us and we will provide, correct, or delete the personal information we hold about you, subject to records we are required to keep.

Children

This website and our services are intended for adults. We do not knowingly collect personal information from anyone under 18.

Changes To This Policy

If we change this policy, we will update the date at the top of this page. Material changes will be reflected here before they take effect.

Contact Us

Top Notch Exterior Cleaning LLC
d/b/a Top Notch Exterior Lighting
3718-A Halls Mill Road, Mobile, AL
Phone: (251) 644-4210
Email: topnotchexterior.outreach@gmail.com